Problems of Redressal of Citizens Grievances is the
subject on which the Administrative Reforms Commission headed by Late
Shri. Morarji Desai, who later became the Prime Minister of India
gave its first report. It is that report which recommended for
the establishment of Lokpal and Lokayukta institutions at the Central
and State level respectively for redressal of citizens grievances
by investigating into administrative actions taken by or on behalf
of Central Government or State Government or certain public authorities.
These institutions were intended to serve as institutions independent
of the Government concerned and as institutions to supplement the
judicial institutions headed by Chief Justices or Judges of Supreme
Court of India or High Court of the State.
The recommendation for appointment of Lokayuktas at the States
level, as indicated in that report, was made to improve the standards
of Public Administration, by looking into complaints against administrative
actions, including cases of corruption, favouritism and official indiscipline
in administrative machinery. It is the said recommendation which made
the Karnataka State Legislature to enact the Karnataka Lokayukta
Act 1984 for investigating into allegations or grievances in respect
of administrative actions relatable to matters specified in List II
or List III of the 7th Schedule to the Constitution of India.